Job Description

REQUIREMENT

1. Requirements Elicitation & Analysis

Conduct stakeholder interviews, workshops, and site visits (factory floor) to capture
business needs.

Translate operational pain points into functional and non-functional requirements. Map "AS-IS" and "TO-BE" processes for manufacturing workflows (OEE, downtime,
quality, traceability).

2. Documentation Ownership

Own and maintain key project artifacts: BRD, FRS, user stories, use cases, process
flows, UAT test cases.

Ensure templates are followed, version-controlled, and signed off before
development or deployment.

Proactively adapt or improve templates, don't reject without proposing alternatives.
3. Stakeholder Collaboration

Work closely with Project Managers, Solution Architects, and Dev Teams to ensure
requirements are understood and feasible.

Present requirements to customers and internal teams; clearly, confidently, and
constructively.

Never outsource core documentation without ownership -- if you delegate, you still
own quality and review.

4. Quality & Validation

Lead UAT planning and execution with end-users (plant operators, engineers). Validate that delivered solutions meet requirements and drive measurable KPIs Flag gaps early; don't wait for "customer to complain."
5. Communication & Professionalism

Communicate respectfully and constructively even under pressure. Escalate blockers or misalignments to Project Manager or Head of Service Delivery
; never walk away or point fingers.

Manage time effectively prioritize documentation as a core deliverable, not an
afterthought.

6. Continuous Improvement

Document lessons learned and contribute to refining requirement templates,
workshop formats, and validation checklists.

Stay updated on manufacturing trends, IIoT, MES, and Industry 4.0 standards.
QUALIFICATIONS & EXPERIENCE

Bachelor's degree in Engineering, Computer Science, Industrial Tech, or related
field.

3+ years as a Business Analyst preferably in manufacturing, IIoT, MES, or industrial
software.

Experience conducting workshops and documenting requirements for technical
teams.

Proficient in Confluence, Jira, Visio, Lucidchart, or similar tools. Strong communication, facilitation, and problem-solving skills. Added advantage
o Certification: CBAP, PMI-PBA, or Scrum Master

o Knowledge of OEE, MTTR, Lean, Six Sigma, or ISO 9001

o Experience with shop-floor systems (PLC, SCADA, Historians, ERP)

Job Type: Permanent

Pay: RM8,500.00 - RM10,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person