Job Description

The Coffee Bean & Tea Leaf (M) Hiring! Full Time Cafe Supervisor - Penang Island in Pulau Pinang, Pulau Pinang, Pulau Pinang - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-b40fe036>Cafe Supervisor - Penang IslandFollowUndisclosed, and +2 other locationsFresh GraduatesBe an early applicant!Posted an hour ago Closing 24 Mar 2025Be an early applicant!SaveApplyRequirementsYour Ingredients

• Diploma in any related field
• Fresh graduate
• Customer service skills
• Multitasking skills
• Good analytical skills
• An eye for details
• Good communication skills
• A team player with good leadership and interpersonal skills
• Articulate and able to communicate effectively across all functions and levels
• Able to adapt to organizational changes and able to work under pressure
• Responsible, reliable, independent and has a sense of urgency

ResponsibilitiesKey ResponsibilitiesIn this role, you will:Sales and Customers ServiceMaintains a profitable reputable cafxc3xa9, that is:

• Handles cash transactions honestly, efficiently, and accurately.
• Assists in the supervision of the profitable cafxc3xa9.
• Assists the Cafxc3xa9 & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Maintains an efficient, friendly service standard at all time.
• Responds proactively to prevent and resolve customer service situations.
• Handles all drink and food items during preparation safely.

Store OperationsMaintaining efficient and sales targets, and surpass customer's expectations on each occasion, that is:

• Completes daily report as assigned.
• Informs the Cafxc3xa9 Manager / Assistant Manager of any operational inconsistencies.
• Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
• Performs opening and closing duties

So as to create an environment conducive for attaining monthly sales targets.Employee DevelopmentMotivating & Developing crews, that is:

• Assists in the training of new employees.
• Delegates duties to Brew Crews as necessary.
• Leads by example.
• Motivates crews to maintain and serve consistent quality products every time.
• Perpetuates Company philosophy and culture.
• Schedules breaks as necessary.

So as to develop and motivate our employees.Product KnowledgeDelivers consistent quality products, that is:

• Assists the Cafxc3xa9 Manager and Assistant Manager in educating all Brew Crews on all products and services.
• Oversees drink-making and ensuring that only consistent quality drinks and products are served.
• Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.Store PresentationMaintains a comfortable, conducive outlet by:

• Follows guidelines on music.
• Maintains a clean, well-merchandised cafxc3xa9.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.BenefitsPerformance & RewardsAt The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Flexible working hours
• Medical benefits

Our 'FROTH' VALUESWe believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other's values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• Staff Meal

SkillsCustomer Service Food and Beverage Knowledge Team Management Health and Safety Standards Inventory ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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