Call Center Agent (email, Live Chat, Call)

Kuala Lumpur, Malaysia

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Good written and spoken English and Bahasa Malaysia. Proficiency in spoken and written. Mandarin added advantage
Preferably with at 1-2 years of working experience in related field.
Able to work on a shift and rotation basis.
Proficiency with MS Office

Responsibilities

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Handle customer inquiries over the phone, live-chat, email and Facebook.
Responds to customer inquiries, concerns and requests regarding all products and services.
Answer customer inquiries regarding products and service questions; suggest information about other products and services.
Inform customers of sales promotions and services, and processes payments for orders, or exchanges.
Upselling and cross-selling over the phone, live-chat, email and any other internet platform.

Benefits

Location: KL Sentral (Accessible by LRT, MRT, KTM, Monorail)

Additional Benefits

Ricebowl

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