Job Description

Location: Berjaya Times Square, Kuala Lumpur

Job Type: Full-time

Shift: 9 hours shift between 8 am to 12 am

We are currently seeking a highly motivated and enthusiastic Inbound Call Center Agent who can fluently speak both Malay and English to join our team. As an Inbound Call Center Agent, you will be responsible for answering incoming calls from customers and providing exceptional customer service.

Key Responsibilities:

• Answer incoming calls from customers and provide them with accurate and efficient assistance;
• Resolve customer issues and complaints in a timely and professional manner;
• Follow call scripts and procedures to ensure consistency and accuracy in handling customer calls;
• Provide customers with product and service information, including pricing and availability;
• Document all customer interactions in our CRM system;
• Escalate customer issues to the appropriate departments as necessary;
• Meet performance metrics, including call quality, adherence, and customer satisfaction.

Qualifications and Skills:

• Fluent in Malay and English, with excellent communication skills;
• High school diploma or equivalent;
• Prior customer service experience in a call center or similar environment;
• Strong problem-solving skills and ability to think on your feet;
• Ability to work in a fast-paced and dynamic environment;
• Proficient in basic computer applications and typing;
• Excellent time management and organizational skills;
• Willingness to work flexible schedules, including evenings, weekends, and holidays.\\

Benefits:

• Basic Salary RM2150;
• Monthly Incentive up to RM1000;
• Shift Allowances;
• Opportunities for career advancement and growth within the organization;
• Comprehensive training and ongoing support;
• Fun and friendly work environment.

If you are a dedicated and motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as an Inbound Call Center Agent.

Industry:

• Telecommunications

Employment Type:

• Full-time

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