Call Center Executive
Subang Jaya, Selangor, Malaysia
Job Description
US: We are a 4 A's accredited Agency providing a combination of Advertising and Marketing Services to our clients in the FMCG and MNC categories.
- Experience in a customer support role will be an added advantage.
- Track record of over-achieving quota.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with RM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Manage inbound and outbound calls in a timely manner.
- Follow communication "scripts" when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- EPF
- SOCSO
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Job Detail
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Job IdJD862315
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang Jaya, Selangor, Malaysia
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EducationNot mentioned