Job Description

Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India. As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

About Mudah

Mudah.my Sdn. Bhd is Malaysia's largest digital platform for selling and finding almost anything - from Cars to Cameras, Properties to Pets, Mobile phones to Motorcycles, Treadmills to Textbooks, Bicycles to Beds, Guitars to Golf sets, Plants to Printers, Watches to Washing machines, Tyres to Tablets, Dresses to Drums, Shoes to Shops, Collectibles to Computers, Jobs and more - Semua Pun Mudah! Mudah's mission is to democratize commerce by empowering everyone, especially individuals

• Driving the overall sales and relationship engagement strategy as well as managing a team of direct sales representatives. The call center team is responsible for Outbound Lead Generation, Inbound Sales, Customer experience focused on discovering, qualifying opportunities and receiving inbound sales calls across all verticals. As the team leader, you are responsible to train, manage and motivate the team. You will ensure your team is managing, enabling, promoting and successfully executing permanent and segment specific campaigns.

• Responsible for leading and managing a Inside Sales Team comprises of Contractual and Temp staff - within the disciplinary/ administrative scope
• Recruiting and training Telesales Representatives and subsequently to plan for coaching and training sessions.
• Assisting in the development of effective call scripts to manage inbound/outbound sales, rejection, customers complaints.
• Implementing and monitoring the performance of team members.
• Preparing and setting monthly and weekly sales targets
• Preparing and presenting detailed and accurate sales reports
• Organization, control and steering of processes and workflows
• Ensure operational effectiveness and efficiency through management of account lists, development and promotion of tools, systems & processes.
• Acting as a consultant to salespeople and providing helpful advice on coping with job-related

• Understand and applies knowledge of the complexities and interdependencies of business processes
• Effective People/Team Management - Managing, coaching & supporting inside sales, including regular reviews of business plan, accounts coverage plan, pipeline & forecast, to consistently achieve short term and long term goals.
• Experience in creating programs that meets or exceeds overall targets such as: opportunity generation, pipeline planning, account coverage, and key activity completion.
• Experience building the SalesPerson Productivity Report to manage the team using predefined metrics to compare individual and team performance.

• Analytical skills.
• Excel use for data analysis.
• Sales experience
• Sales coaching experience.
• People influencing/conflict management skills