Job Description

:

• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a "can do" and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
• Demonstrate an understanding of all key clients' Operations and Billings Procedures
• Manage cases in line with the key directive of Assist First, Verify LaterManage cases with a view to moving them forward in the best interests of the member and client
• Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Organize the full range of medical and security services for clients, utilizing the internal resources of the company and external correspondents where necessary
• Undertake all mandatory OH&S training as required.
• Comply with any reasonable instructions, policies, procedures or safe work practices given by the company in adhering to safe work procedures.
• Co-operate with management in its fulfilment of its legislative obligations.
• Carry out any other reasonable duties as requested by the manager.

• Candidate should possess a Diploma / Advanced Diploma, Bachelor's Degree or equivalent in any field.
• Preferably at least 2 years of related working experience in call-centre environment as customer service or equivalent.
• Working experiences in medical or healthcare industry is highly preferred.
• Good customer service skills.
• Ability in planning and organizing.
• Good command in English written and verbal communication skills.
• Computer literate and good ability in managing working applications/tools
• Must be willing to work in 24/7 shift basis.
• Must be able to work onsite in KL Sentral.