Job Description

: * Manage cases in line with the key directive of Assist First, Verify Later * Demonstrate a "can do" and professional attitude when servicing members and clients with the objective of exceeding expectations with the service pro : Manage cases in line with the key directive of Assist First, Verify Later Demonstrate a 'can do' and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided Demonstrate an understanding of all key clients' Operations and Billings Procedures Manage cases in line with the key directive of Assist First, Verify LaterManage cases with a view to moving them forward in the best interests of the member and client Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. To be the first point of contact for members, end users, clients, service providers and colleagues Ensure incoming calls are answered promptly, appropriately and courteously. To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. Organize the full range of medical and security services for clients, utilizing the internal resources of the company and external correspondents where necessary Undertake all mandatory OH&S training as required. Comply with any reasonable instructions, policies, procedures or safe work practices given by the company in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations. Carry out any other reasonable duties as requested by the manager. Job Requirement: Candidate should possess a Diploma / Advanced Diploma, Bachelor's Degree or equivalent in any field. Preferably at least 2 years of related working experience in call-centre environment as customer service or equivalent. Working experiences in medical or healthcare industry is highly preferred. Good customer service skills. Ability in planning and organizing. Good command in English written and verbal communication skills. Computer literate and good ability in managing working applications/tools Must be willing to work in 24/7 shift basis. Must be able to work onsite in KL Sentral.