Candidate Care Specialist
Job Description
DUTIES & RESPONSIBILITIES:
\xef\x82\xb7 Handle level 2 (escalated) issues from candidates in a professional and positive manner.
\xef\x82\xb7 Coach Customer Service Representatives (level 1) in handling candidate inquiries.
\xef\x82\xb7 Interface between customers, clients and test centers in a professional and efficient manner.
\xef\x82\xb7 Identify trends and propose action plans to effectively manage candidate escalations.
\xef\x82\xb7 Work closely with the client services team to proactively improve on client related escalations.
\xef\x82\xb7 Maintain a high degree of quality and accuracy in complete tasks.
\xef\x82\xb7 Takes ownership of candidate issues and demonstrates a passion for quality customer service.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
\xef\x82\xb7 1-2 years of Customer Service experience
\xef\x82\xb7 Strong communication skills in written and spoken English
\xef\x82\xb7 Exceptional decision making ability
\xef\x82\xb7 Ability to work on a variety of tasks simultaneously
\xef\x82\xb7 Ability to prioritize while being self-directed
\xef\x82\xb7 Attentive, accurate and focused, with careful eye for detail
\xef\x82\xb7 Ability to handle confidential material relating to employee and company information
\xef\x82\xb7 Strong work history showing excellent accountability and reliability
Other details
- Pay Type Salary
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD969672
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKuala Lumpur, Malaysia
-
EducationNot mentioned