Job Description

1. Daily Operations

Ensure smooth daily floor operations during assigned shifts Open and close floor operations according to SOP Ensure cleanliness, table setup, and dining area readiness Monitor staff readiness before service begins
2. Floor Staff Management

Supervise waiters/waitresses and floor staff Assign duties and sections to staff Guide and train new staff Ensure staff follow SOP, grooming standards, and discipline
3. Customer Service

Welcome and assist guests professionally Manage table reservations and guest flow Handle customer complaints effectively and professionally Ensure high customer satisfaction throughout service
4. Coordination with Kitchen & Counter

Act as a liaison between floor and kitchen Ensure orders are delivered accurately and on time Check food quality before serving Resolve order issues (wrong order, delays, special requests)
5. Quality Control & SOP Compliance

Ensure service standards and SOP are followed Monitor service quality and staff performance Report issues or misconduct to Supervisor or Manager
6. Reporting & Documentation

Prepare daily floor reports if required Record floor staff attendance Assist in staff merit/demerit system
7. Safety & Emergency Handling

Ensure safety of guests and staff Respond promptly to emergencies or incidents Report accidents or safety issues immediately
Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person