Job Description

• Oversee the daily operations of the multiple outlet, ensuring smooth and efficient functioning across all departments, including finance, purchasing, IT, marketing communications (Marcom), HR, administration, and maintenance.

• Manage a back-office team of 40 employees, providing leadership, guidance, and support to ensure optimal performance and alignment with company goals.

• Supervise the operations of 25 retail outlets across Malaysia, driving performance, customer satisfaction, and profitability ensuring company standards and regulation, maintaining food safety and quality.

• Develop and implement operational strategies that align with the company\xe2\x80\x99s vision and objectives, ensuring long-term growth and success.

• Oversee the financial performance of the company, including budgeting, forecasting, and financial analysis to drive profitability and cost efficiency.

• Manage the procurement and supply chain processes to ensure quality and stability of raw material supplies along with timely and cost-effective sourcing of materials and products.

• Ensure the effective use of technology and systems to enhance operational efficiency and support business growth.

• Assist in developing and implementing marketing strategies to boost brand awareness and market share.

• Oversee HR functions, including recruitment, employee development, performance management, and compliance with labor laws comply with relevant laws and regulations.

• Ensure the proper maintenance and upkeep of all company facilities and equipment to support smooth operations.

• Utilize strong analytical skills to identify opportunities for improvement, address challenges, and implement effective solutions.

• Report on operational status to the CEO and senior management team, providing detailed operational reports and analysis

• Bachelor\xe2\x80\x99s degree in Business Administration, Operations Management, or a related field. An MBA or equivalent advanced degree is preferred.

• Minimum 10-15 years of experience in operations management, preferably within the F&B industry or a similar fast-paced environment.

• Proven track record in managing multi-functional teams, including finance, HR, IT, and purchasing.

• Experience in managing retail operations with a focus on enhancing profitability and customer satisfaction.

• Deep understanding of food safety regulations and best practices, ensuring all restaurants meet standards.

• Knowledge of supply chain management in the restaurant industry, optimizing procurement and inventory processes.

• Strong analytical and problem-solving skills with the ability to make data-driven decisions.

• Strong leadership and team management abilities.

• Excellent communication and interpersonal skills.

• Strategic thinking with a hands-on approach to problem-solving.

• Proficient in financial management and budgeting

Agensi Pekerjaan Executive Recruiters Sdn Bhd