Job Description

• Fresh graduates are welcome to apply; At least 1 year(s) of Insurance Claim processing working experience in Insurance Company would be an advantage
• Can speak in English and Bahasa Malaysia
• Tech-savvy person
• Very meticulous and pays strong attention to details
• Comfortable with administrative work
• Strong team player who is willing to help out with other teams
• Quick learner and can quickly have a strong understanding of the company\'s platform

Responsibilities

• Process and review claims within the terms and conditions of coverage and within specified authority limit & benchmarks (TATs/SLA);
• Manage customer feedback, enquiries and complaints through salesforce and other channels both promptly and effectively within designated timelines whilst providing a feasible resolution through established departmental processes and procedures;
• Work closely with the Finance team on the reimbursement and transfer of money to relevant department.
• Assist the Customer Care team on administrative tasks as part of the services provided to customers.
• Manage administrative task assignments within the team to ensure all tasks are attended.
• Provide support to clients in terms of reporting, handling clients\' inquiries and issues via support tickets.
• Prepare reports and presentations with statistical data, as assigned
• Process Billing payment
• Assist and handle ad-hoc task assigns by Management.

Benefits

• Flexi Working Hour
• Shuttle Van (LRT to Office)
• Insurance Coverage
• Medical Claims
• EPF
• SOCSO

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Ricebowl