Job Description

Client Service Specialist - Bilingual in Mandarin and English (early Morning Shift)

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Full Time

KL City, Kuala Lumpur

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Posted 19 hours ago . Closing 28 Nov 2022

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Requirements



As a Mandarin/English Bilingual Client Service Specialist, you must demonstrate several key attributes in order to be considered for this position. Included in this list are the following:

? Mandarin Chinese speaking and typing ability

? Professional fluency in English

? A quick and willing learner that can master all details of our product and call taking techniques

? Enthusiasm for our business. Takes ownership and acts on behalf of the entire company

? Passion for helping others. Takes great satisfaction in seeing our clients' business succeed

? The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them

? Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable

? An innate motivation to service our clients the best possible way

? Strong work ethic and a can-do attitude

? Has excellent verbal and written communication skills

Responsibilities

Basic Purpose and Scope of the Position Responsibilities:

? Provide professional customer support to drive revenue and increase profitability for our client's business

? Ensure client satisfaction with our product and services

? Address clients' concerns effectively through various communication channels

? Establish a trusted strategic advisor relationship with our clients

?Maintain sustainable relationships with clients through active engagement and open communication

? Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers' issues

? Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution

? Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind

? Promptly follow up with the relevant parties to ensure resolution and customer recovery

? Take orders from Mandarin-speaking customers for our clients

? Other duties as assigned

Benefits

• To be provided within the Job Offer

• Allowance Provided