Customer It Support Specialist Bilingual In Mandarin And English (early Shift)
Kuala Lumpur, Malaysia
Job Description
Mohon
Kelayakan
Requirements
- Bachelor's degree or equivalent in an IT-related major
- Have basic windows command knowledge
- Have basic network knowledge about the modem, router, internet cable connection, and phone line connection. Know how to test network connection, speed, scan IP address, etc.
- Fluent both in English and Mandarin is a MUST
About the Role
Customer Tech Support Specialist is an entrance to a tech support career. You will be working on troubleshooting customer technical issues in a timely manner while delivering an uber customer experience. Independently own and manage new customer onboarding processes.
The right candidate must understand the importance of communication arts and have some basic entry-level IT skills.
Key Responsibilities
- Schedule new customer onboarding interviews, installations, and testings. Smoothly onboard new customers without delay.
- Resolve 100% of customer technical support tickets in a timely manner with high satisfaction every day
- Collect and analyze facts about technical issues, and collaborate with the T2 escalation team to successfully resolve the issue for customers.
- Superb verbal and written communication skills
- Problem-solving lover with a curious mind
- Learn quickly - demonstrates the ability to quickly and proficiently understand and absorb new information.
- Ability to locate the sources of the problem and perform proper actions within the time frame.
- Working with a group of people to achieve a shared result in an effective manner.
- Can remain calm when dealing with a problematic situation Hungry to learn new skills and have a career-driven mindset
- To be discussed in the Job Offer
- Allowance Provided
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Job Detail
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Job IdJD854763
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned