Job Description

OBJECTIVES OF THE PROGRAMME

The Department of Information Management and Technology (IMT) has an operational and strategic role. On the one hand, the department provides relevant, quality, reliable and cost-effective IT services in order for the Organization to achieve its health mandate. On the other hand, it aims to be a strategic enabler for WHO by creating partnerships with business units (administrative and health technical), capturing business needs, establishing and managing projects to address these requirements. The Chief Technology Officer sets the overall technology direction to deliver the Information Management and Technology strategy and meet the needs of the Organization. It provides services and underlying technology platforms for digital workplace and enterprise information systems through the following teams:

i. Application and Information Management: Manages enterprise applications, platforms and the development of information systems that support the digital transformation;

ii. Architecture and Infrastructure: help sets the overall technology architecture and standards and manages technology infrastructure foundation;

iii. Workplace and Collaboration Services: Manages technology platforms and services for a digital workplace, including tools for end-users and collaboration services;

iv. Operations and User Support: Support and operates IT services and technology platforms; supports users for issues and requests related to IT services and corporate business processes.

DESCRIPTION OF DUTIES

Under the supervision of the Group Lead (Infrastructure and Operations Management), the incumbent will work closely with IT colleagues and other technical groups to ensure proper operation, maintenance and administration of local and shared systems at WHO Global Service Centre and HQ. He/she will work closely with IMT teams in Geneva and ensure that software applications and operating systems are standardized and configured based on requirements, and in line with IMT security policies and procedures.

• Support and maintain infrastructure and systems on Cloud platforms provisioned as SaaS, IaaS, PaaS, etc.
• Assist in the support and maintenance of systems, database or web applications hosted on-prem (including Linux systems) ensuring efficient deployment and utilization of servers.
• Assess system configurations, logs, and error messages; discern problems; and initiate preventative and corrective actions.
• Monitor IMT services and take detective, preventative or corrective actions to ensure system availability, confidentiality, and integrity.
• Resolve end user and technical issues ensuring proper operation, maintenance, and administration of IMT systems, active directory, messaging and collaboration systems, network services, file and print services, server provisioning, storage, backup, and recovery.
• Maintain standard operating procedures and other relevant documentation of operational systems and services, including a consolidated inventory of data centre assets.
• Liaise with Premises Management services and external providers for management of Data Centre and related facilities in the Global Service Centre in Kuala Lumpur; maintain physical access control lists.
• Monitor established contracts and enterprise software agreements with service providers to ensure delivery against defined objectives.
• Implement tools and process enhancements to ensure SLAs/OLAs and other key performance indicators are met.
• Work in shifts as required to support extended operating hours.
• Perform other duties and responsibilities as assigned by supervisor.

REQUIRED QUALIFICATIONS

Education

Essential:

- University degree in computer science, engineering, or information management, or related discipline.
Desirable:

- Relevant professional training and/or certification related to Microsoft server systems, Cloud platforms, virtualization, networked storage and backup would be an advantage.

- Interest in furthering professional studies to keep current with changing technologies.

Experience

Essential:

- At least 2 years of relevant professional experience in the information and communications field, of which ideally some experience gained in a large international company/organization supporting a large-scale Windows environment and network services, network storage systems, and backup and recovery mechanisms.

- Some experience also required in the following areas: Cloud platforms administration, ICT Platform and Systems Engineering, Systems Administration and Operations, Network and Telecommunication Systems, ICT Security Management, Technical Documentation and Operation.
Desirable:

- Experience working in an IT environment in a large national, multi-national or international organization and familiarity with the UN system.

Skills

• Thorough and in-depth knowledge of Cloud platforms, Windows server operating system and Windows-based network services, e.g., AD, file, print, DFS, DNS.
• Ability to maintain complex scripts for systems deployment, operation and maintenance.
• Strong understanding of TCP/IP internet working and related services, e.g., DNS, WINS, DHCP.
• Strong working knowledge of systems management, performance tuning and monitoring tools.
• Thorough knowledge of x86 based server installation, maintenance and troubleshooting; virtualization; networked storage systems; and backup and recovery systems with disaster recovery expertise.
• Able to effectively support many systems and users.
• Adaptability and flexibility for working in complex and changing environment and under pressure.
• Ability to work with limited supervision.
• Creativity in approach to new challenges, both technological and organizational.
• Excellent communication, problem solving and analytical skills.

WHO Competencies * Teamwork

• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Beginners knowledge of French.

REMUNERATION

Remuneration comprises an annual base salary starting at MYR 132,060 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link:

. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO\'s operations please visit:

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (

)are strongly encouraged to apply for WHO jobs.

Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the

into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.

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World Health Organization