Job Description

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Role Purpose:

Dedalus is growing its footprint in offering its products as public cloud hosted managed services.

This requires engineering staff to be able to work with both the Product Delivery Units and customers to take requirements and convert these to blueprints ready for delivery.

This is an operations & engineering role, with expectation that the applicant can write code, python, PowerShell, Json, yawl & AWS CloudFormation

The Operations Engineer will work either in the global hub team or as part of the regional spoke. Reporting to the Cloud Delivery Lead

This role will involve out of hours on call support on a rotational based system.

Role Objectives

Deploy: Responsible for delivering Infrastructure as code

• Creation and maintenance of automation scripts to deploy platform code
• Creation and maintenance of automation scripts to deploy cloud infrastructure, VMs, DBs, Load Balancers
• Creation of product install automation scripts
• Execution of this automation to build out customer & internal environments up to the product level
• Enhancements & changes to continually improve the the scripts as requirements & products change
• Defining & Deploy alerting for infrastructure and products
• Integration with cloud native services, Cyber tooling, monitoring software and ITSM tooling
• Deploy business alerts to ensure changes to specifications or up time schedules are notified and approved

Run/Operations: Responsible for implementing the best practice run methodologies and advising regional teams

• Defining & Deploy backup policies
• Defining & Deploy patching schedules
• Defining & Deploy Organizational Unit Polices
• Monitoring these services
• Actioning alerts for all infrastructure components, including network, WAF, Cyber
• Monitoring of resource utilization, recommending changes
• Implement changes in conjunction with the regional Ops & project teams

Key Skills

Technology:

• Knowledge of both AWS & Azure resources available
• Knowledge of most common operating systems & database technologies, Windows, Linux, MS SQL, Oracle, PostGres
• Knowledge of Kubernetes & EKS, including deployment tooling such as OpenShift
• Knowledge of implementing public cloud networking mechanics
• Knowledge of implementing public cloud polices
• Integration with ITSM tooling and other applications

People:

• No people management experience required.
• Will be expected to be able to communicate well technically and personally with a wide range of internal colleagues and customers, likely where English is not their primary language (a secondary European language is a plus)
• Will be expected to own their workload, with clear reporting and escalations to Cloud Lead

Business:

• Take guidance & direction from lead engineers on implementation.
• Work with product & project teams to automate and execute infrastructure & product automations.
• Work with Product Support teams in region to ensure that alerts are dealt with.

Procedure & Process:

• Ensure that the execution of workload builds match the overall design of the platform and account structure.
• Ensure consistent use of tooling across regions.
• Highlight any non-adherence to Cloud Lead

Outputs and Deliverables:

\xc2\xb7 Identification, logging and management of Application Support related Risks and Issues

Business and Behavioral Skills:

• Works productively in a high-pressure environment. Outcome focused.
• Relates well to people at all levels. Establishes good relationships with customers, regions & PBU, supportive of their needs but maintaining a focus on standardizing platforms.
• Has a \xe2\x80\x98hands on\xe2\x80\x99 approach. This is an engineering role, so writing code to automate repetitive tasks and resolve problems is key.
• Speaks and writes clearly, fluently and succinctly avoiding the unnecessary use of jargon. Expresses opinions in a professional and appropriate manner. Structures information to meet the needs and understanding of the audience and responds quickly to their reactions and feedback.
• Seeks the root cause, promoting a problem-solving mentality.
• Complies with and enforces policies, procedures and the legal obligations and safety requirements of the organization.

Work Environment

\xc2\xa8 Kuala Lumpur office to assist with a collaborative, team approach

\xc2\xa8 Ability to work from home in a suitable environment when necessary

\xc2\xa8 Some flexibility with working hours as required to work with Dedalus teams in different time zones.

eQuest