Job Description

Client background: Engineering solution Position title: Collections Specialist (Hybrid working model) Headcount: 2 Location: Georgetown, Penang Tenure: 6 months contract Responsibilities: . Responsible for the collection, management, and resolution of outstanding invoices from past due accounts . Interfaces with order management, customer service, cash receipting and sales management in resolving customer queries which prevent/ delay settlement . Accountable for all customer disputes and owning these through resolution . Reduction of 60-day debt . Developing business relationships though the organization to resolve collection impacting issues, further ensuring that each department understands its role in delivering best practice debt collection . To ensure that all activities undertaken are completed in line with our internal controls and published processes . Undertake Sales Ledger account reconciliations as required . Respond promptly and completely to both customer and internal enquiries . Undertaking any other duties which may be requested by the Line Manager, for which training and/or explanation had been provided and understood . Escalation of debt issues to line manager Requirements: . 2-3 years Collection experience with large national and/or global corporations . Excellent English communication skills, both written and verbal . Ability to communicate courteously and proactively with all levels within the company . The ability to work in a team and individually . Good analytical attention to detail with minimal errors

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