Commercial Operations Executive

Petaling Jaya, Selangor, Malaysia

Job Description

Get to know the role: Oversee the back-end operations within merchant acquisition, merchant management and merchant onboarding for GrabFood & GrabMart to meet agreed policies/procedures. You will also lead operational improvement initiatives and mana Get to know the role: Oversee the back-end operations within merchant acquisition, merchant management and merchant onboarding for GrabFood & GrabMart to meet agreed policies/procedures. You will also lead operational improvement initiatives and manage external partnerships covering system integration and value-added services on the operational front. You will report to the Commercial & Operations Projects Assistant Manager. The day-to-day activities: Responsible to manage and improve Salesforce as a tool for the entire commercial team. You will be driving business analytics and problem solve issues to ensure the Salesforce system run efficiently and effectively. Constantly monitor and ensure the back-end registration & update process to achieve objectives. This will require you to master using our various CLM and content management systems. Identify bottlenecks and potential issues related to merchant operations and deliver solutions to these issues Proactively work with the regional and local city teams to share best practices and efficiently use common resources in regard to backend operations. Manage key integration partners and merchants to optimize restaurant operations. Develop process, track and monitor progress and payment for value-added partnership projects. The must haves: Bachelor's Degree or higher in any field (preferably in business, management or supply chain field) Preferably with 1 year experience in sales operations / startup / eCommerce / vendor management / tech related industry. However, fresh graduates are encouraged to apply. Strong Microsoft Office skills are required (MS. Excel, MS. Word and MS. Powerpoint) Understanding of CRM software especially Salesforce (preferably) Excellent communication skills in English (both written and spoken) Process-oriented thinker and has the ability to dissect a problem to find root causes. A highly independent individual with excellent time management and stakeholder management skills

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Job Detail

  • Job Id
    JD862704
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned