Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Guest Experience & Engagement:

Welcome all guests that approach or walk-by the front desk - personalized greetings whenever possible. Manage the guest & VIP registration process seamlessly. Lead guest engagement as the main point of contact at the front desk. Respond to all guests' requests for assistance & information with respect, sensitivity & transparency. Acknowledge all guests' concerns, comments & complaints with discretion & the utmost urgency. Promptly respond to telephone calls in a friendly & professional manner. Complete all duties during the shift & ensure a concise hand over is conducted. Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy To guide and provide information to guests about nearby places of interest ( Eg : MRT, eateries, other tenant companies )

Proactive Workplace Management:

Proactive resets of front desk and foyer to ensure highest levels of presentation. Work closely with HSBC teams and other building tenants to ensure a consistent level of service is delivered across the building

Workplace Etiquette:

Ensure the building and relevant equipment / technology is in perfect working order. Ensure grooming is at the highest level possible as you represent the face of the building Ensure that the highest level of customer satisfaction & service is offered & maintained at all times; a level comparable to a Premier Lounge or High-End Hotel. Maintain positive relations with all guests & telephone enquiries - keeping emotions in check & avoiding workplace gossip. Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings. Trustworthy source of information, support and advice. Ensure the building and relevant equipment / technology is in perfect working order Any other reasonable request within your range of competence as required by the Guest Services Manager and management. Help support & coordinate Workplace initiatives; including any communications campaigns associated Identify areas of improvement in delivery of the services and processes, work closely with the counterparts to ensure a consistent level of service delivery across the company and implement change as required.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.