Job Description

Contract for ServiceLocation: Malaysia (MY), Miri, Bintulu & SibuCompany: Sarawak Energy Berhad, Retail (50034029), Smart Meter Project - AMI (50034298),Number of Openings: 3Job Category: ContractClosing Date: 14 July 2024SCOPE OF SERVICES:1. To provide daily support to the meter installation teams.
a. To monitor and supervise daily operation and strategize next course of action in relation to monitoring through Billing/Invoicing system, Device Management, tampering and abnormalities detection from smart meters.
b. To analyze and prepare detailed analytic report with meter reading analysis on customer consumption and review customer\'s appeal based on monthly
consumption pattern, SAP\'s record and other relevant document submitted.
c. Compile daily operation report from technical teams\' daily report and provide to the management on monthly basis with support and advice on issues encountered during daily operation.
d. To supervise routine and taskforce operation and disconnection operation.
e. To coordinate and ensure proper planning on all procurement via small purchase, quotation and tender is in accordance with company procurement policy.
f. Manage and review customer complaint that related to smart meter operation.
2. To monitor & report the daily progress & performance of meter installation.
a. To prepare all reporting for the Smart Meters installation.
b. To perform root cause analysis on complex situation.3. To execute any tasks assigned by line supervisor and superior from time to time in supporting the daily operation and to achieve the departmental, company or corporate targets.THINKING ENVIRONMENT & CHALLENGES (PROBLEM-SOLVING):

• Maintain cordial and effective relationship, be courteous to colleagues and customers.
• High learning agility when there are new procedures, with implementation of new products by SEB.
• Possess high personal honesty, integrity, trustworthy and accountability.
• Good listener and toleration, caring and assertive, concise and sincere, friendly disposition & etc.

QUALIFICATION & WORK EXPERIENCE (KNOW-HOW):

• Able to interact and respond to enquiries and complaints in professional manner and effectively.
• Familiar with SAP - CCS Module, MM Module & etc is an added advantage.
• Ability to solve problems quickly and efficiently, see all sides of an issue will make me a great asset to the Unit/Department/Company.
• Knowledge in ZMAARTS such as arrears computation, type of tempering and able analyse case paper is an added advantage.
• Knowledge in Microsoft Office (Excel, Word, Microsoft Power Point).
• Able to work independently with minimum supervision as well as in a team, proactive and self-confident, self-motivated, positive attitude, flexible and responsive to any changes.

This position is offered on Contract for Service terms & conditions.

Sarawak Energy