Job Description

:

You Lead the Way. We\xe2\x80\x99ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Global Merchant Services (GMS) has an excellent opportunity available for an Outbound Merchant Specialist role for Centralized Merchant Team (CMT) for Australia Market. American Express Global Merchant Services manages all aspects of our vitally important merchant relationships. Within this department is the Small Merchant APAC team, which is responsible for delivering a vibrant network by acquiring and retaining more card accepting small merchants and continuing to improve their satisfaction. Adding more Amex accepting merchants to our network is one of the key priorities of GMS and with an aim to drive a superior on-boarding experience.

How will you make an impact in this role?

We are an outbound based team that manages all aspects of our vitally important merchant relationships, along with cross selling products and services that add value to our customers. An exciting and varied opportunity is now available for highly ambitious achievers to engage with American Express merchants based in Australia by building relationships through high value and impactful conversations.

Key Responsibilities:

• To make outbound calls in English to an existing base of American Express small business merchants in Australia, supporting ongoing marketing campaigns, promoting card acceptance and increase merchant activation.
• Maintaining relationships with either new or existing Merchants of American Express in a consultative approach.
• Ability to match products to customer needs.
• Innovative and creative approach towards calls
• Strong relationship building and time management skills.
• Ability to communicate creatively on Value Story through use of quantitative data and analysis, Self-motivator with a strong work ethic.
• Great team player with a passion to exceed personal targets.

Minimum Qualifications

• Advanced English - both verbal and written, Cantonese and/or Mandarin highly desirable
• Strong people serve people experience with a clear understanding of what excellence means\'.
• Assertiveness to handle difficult conversations.
• Candidates with 1 to 5 years of banking or insurance work experience or business development/sales experience or a successful telephone-based planning, execution and business development experience are highly encouraged to apply.
• Malaysian Citizen or a Talent Pass - Residence holder
• Full internet access at home in case of a Covid-19 or similar government announced lockdown.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express