Job Description

Responsibilities

Serve as the first point of contact for customer service issues, receiving and logging all complaints regarding machine performance. Gather essential preliminary information from customers, including machine details (chassis number, hour meter), and visual evidence (photos/videos) for technical assessment. Efficiently schedule and dispatch mechanics for on-site troubleshooting and repairs, confirming appointment times with customers. Provide mechanics with all necessary job details, including customer location, contact information, and preliminary issue reports. Open, manage, and track Service Job Cards (SJC) for all assigned technical work. Process Material Issue Memos (MIM) and Material Return Memos (MRM) for all spare parts issued to mechanics, ensuring proper documentation and signatures. Issue Material Request Forms (MRF) or Purchase Requisitions (PR) to procure out-of-stock items to ensure service continuity. Conduct and document monthly physical stock takes for all spare parts and lubricants by the 29th of each month. Prepare and submit weekly lubricant reports to HQ every Thursday. Ensure Service Job Cards (SJC) are accurately and filled out by mechanics upon job completion. Verify that all related MIM and MRM documents are completed before closing an SJC. Compile and maintain an SJC listing and submit all physical and scanned copies to HQ monthly. Prepare Delivery Orders (DO) for machine transport and Job Requisitions (JR) for mechanics conducting Pre-Delivery Inspections (PDI). Maintain and update the daily service workflow log, confirming job status (completed/ongoing) with mechanics and submitting the report to HQ. Accurately document all machine arrivals and deliveries at the yard by taking pictures of the machine, hour meter, chassis number, and engine plate. Promptly update the Sabah Full Machine List in Google Drive upon machine arrival and delivery. Update the ERP system once a machine has been successfully delivered to a customer's site. Prepare and issue service or repair quotations for all chargeable work. Develop preliminary cost estimates for customer approval prior to commencing work. Submit quotations to HQ for internal approval and obtain formal customer approval (signed document or Purchase Order). Issue final, itemized quotations or invoices upon the successful completion of repair jobs. Other job tasks as required by the manager.

Who We Are Looking For:

You have SPM or above. You have 1-2 years of experience in an admin role. You are good with computers, especially Microsoft Office (Word, Excel, Outlook). You are a very organized person who is careful with details. You can handle several tasks at once without getting stressed. It's a big

plus

if you have worked in a similar industry
Job Types: Full-time, Permanent

Pay: RM1,900.00 - RM2,200.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Ability to commute/relocate:

Kota Kinabalu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Experience:

Heavy Machinery : 3 years (Preferred)
Language:

Mandarin (Preferred)
Work Location: In person