Fully responsible for all sea freight import and export operations to ensure compliance with customer service requirements and operational procedures. Handle order processing, logistics arrangements and the preparation of all import and export shipping documents. Coordinate with shippers on export cargo arrangements to ensure timely and accurate submission of relevant documents. Coordinate with consignees on import customs clearance and delivery arrangements to ensure smooth delivery. Prepare, verify, and process transportation documents, including booking, Bills of Lading (B/L), manifests, invoices etc. Monitor shipment status to ensure on-time delivery to customers. Work closely with the team, understand and comply with SOPs and maintain a high standard of customer service quality. Communicate and coordinate with international clients on a daily basis.
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