Job Description

Job Responsibilities:

• Handle all customer interactions (e.g. calls or live chat or social media or email) on a timely basis and initiate best possible solutions, and ensure your/your team\'s KPIs are met/achieved consistency
• Educate customers about DIGI\'S products and services and inform them to various self-help channels
• Achieve productivity standards and goals while maintaining the highest level of customers service
• To provide accurate information and updates to consumers always
• Ensure that all actions taken to handle a customer\'s enquiry / problem / complaint are in compliance with the company standard operating procedures & policies, and to escalate the matter to the relevant higher authorities in the event of exceptions
• To assume any other ad hoc duties assigned by the management, whenever required

Job requirement:

• SPM/Diploma/Degree holder with 1 year working experience in a call center
• No experiences are welcome to apply (training will be provided)
• Excellent verbal and written skills in English and Bahasa Malaysia. Mandarin is an added advantage
• Flexible to work under shift, weekend and public holiday (woking hour: 5 day basis, 9 hours per shift which rotate between 7am to 3am)
• Vaccinated, with booster
• for you to be able to join the interview, you will require to complete and pass three assessments

Working Day: 5 working days per week (2days off and rotational shift) Working Hour: 9 hours/day (7am-3am)

• Morning Shift: 9am to 6pm
• Afternoon Shift: 1pm to 10pm
• Midnight Shift: 5pm to 3am

Salary Offered:

• Basic RM1800-2000
• Transportation + Shift allowance (RM300-500 per month)
• Performance allowance (up to RM1250 plus/month)
• Mobile Phone Rebate (RM100)
• KPI Incentives
• OT Claim (RM100-200 per month)
• Mandarin Allowance (RM500)

Benefits:

• Staff benefit line
• Free staff parking
• Conductive working environment
• Insurance
• Annual leave
• Medical leave
• Hospitalization leave 60 days
• Medical coverage (by claims)
• Training (entitled for basic salary pay)

Job Types: Contract, Fresh graduate
Contract length: 12 months Salary: RM1,800.00 - RM2,000.00 per month Benefits:

• Free parking

Schedule:

• Afternoon shift
• Early shift
• Flexible hours
• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Subang Hi-Tech Industrial Park: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Required)

Experience:

• Call Center: 1 year (Preferred)

Language:

• Chinese (Preferred)
• English (Required)
• Malay (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)