Job Description

Responsibilities: 1.Answer customer calls, emails, and chats to provide assistance and resolve queries 2. Manage customer expectations and ensure that all queries are handled within the Service Level Agreement (SLA) 3.Achieve monthly Key Performance Indicators (KPIs) set by management 4.Manage overall case handling and follow-up with customers, banks, external clients, and channel partners 5.Develop and maintain technical knowledge of Financial and Insurance products 6.Collaborate with team members to ensure that all customer issues are resolved promptly and efficiently 7.Maintain accurate and up-to-date records of all customer interactions in the system 8.Adhere to company policies and procedures and maintain confidentiality of customer information Requirements: 1.High school diploma or equivalent 2.1+ years of experience in a call center or customer service role 3.Excellent verbal and written communication skills 4.Proficient in using computer systems and software, including Microsoft Office and call center systems 5.Strong problem-solving and multitasking skills 6.Willingness to work in a fast-paced environment and flexible to work in shifts, including weekends and holidays 7.Ability to learn quickly and adapt to changing business needs
Finology Sdn Bhd is renowned FinTech and InsurTech Company in Malaysia. Established in 2012, our platform to serve B2C marketing for Banks & Insurers called Loanstreet.com.my has reach almost 400,000 visitor as per today. While Finology has expanded to provide various white-labelled tech solutions & consulting for MNC clients since 2017, a year later we establish Loanplus.com.my to assist property developers & their sales team to get instant loan pre-approval for their house buyers. Not just by consulting in technology, design and development service to clients, Finology provide 4 range of solutions services to Banks and Insurance Company. By having 40 support team in HQ, Finology Sdn Bhd has reached RM2.8 Million Paid Up Capital and revenue to almost RM1.5 Million as per 2018. In the same year, we also proud receiver to Asia Pacific ICT Award (APICTA) in \xe2\x80\x9cConsumer: Banking, Insurance & Finance\xe2\x80\x9d.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5