Job Description

Responsibilities: - Managing all the inbound and outbound calls in a timely manner - Following call center protocol when handling different topics - Identify customers\xe2\x80\x99 needs, clarify information, research every issue and providing solutions - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a comprehensible way - Frequently attend product and info sharing to improve knowledge and performance level - Meet personal/team qualitative and quantitative targets Requirements: - Possess a bachelor degree in any relevant field - Minimum 2 years of experience in the call center - Previous experience in a customer support role - Track record of over-achieving quota - Strong phone and verbal communication skills along with active listening - Familiarity with Avixo & Aircall systems and practices - Ability to deal with difficult situation
With a vision of making an impact on Asia\xe2\x80\x99s healthcare landscape, by making healthcare more convenient, accessible and affordable to all, Speedoc seeks to provide a full suite of tech-enabled healthcare services on demand including doctors, nurses, allied care professionals, ambulances and medication delivery. By centralizing services, current urgent and medical-care are built on outdated access and communication models. Providers lose the fundamental aspect of health: to reduce total impact to the Patient. With the ageing population to address and improved access to technology, Speedoc built a complete end-to-end system for doctors and patients, so that house call doctor services can be provided with ease to people in the community. With Speedoc\'s emphasis on cost-effectiveness and modern medical devices, home medical services need not be limited to only immobile or bed-bound patients but to everyday people who may require GP or urgent-care services.
Bachelor\'s or Equivalent