Job Description

About Us TASA Solutions Sdn Bhd (TASA) identifies, deploys and delivers realistic Experience Solutions to brands. Our solutions holistically cover each brand\xe2\x80\x99s CX (Customer Experience), UX (User Experience), SCX (Supply Chain Experience) and MX (Management Experience) business needs. We strongly believe that organizations must revamp their Experience Strategies and take control of their brand journey. To achieve this, we do not implement any of our solutions, without understanding our clients Vision & Mission, Value Chain, GTM Strategy and Corporate Culture. TASA operates on an open book business model and our clients have control of their preferred business model. We are cognizant that your brand\xe2\x80\x99s Experience Strategy must be an evolution across all business verticals (B2C, B2B, B2B2C). Therefore, our Experience Solutions enable businesses to uplift their overall Experience Strategy. So, it is time that organizations shift their Experience Strategy rather than continue deploying the same strategy and expecting different outcomes. The TASA Group has 5 delivery centers globally, supporting 9 industry verticals. Responsibility:

• Handling inquiries including but not limited to user and merchant accounts, payments, refunds and vouchers
• Provide high-quality service to users and merchants by helping to resolve their queries promptly and professionally achieving first contact resolution.
• To work on various communication channels which includes emails and chats and Voice.
• Listen and understand their needs, and offer relevant products, services, and solutions
• Work with internals, to make sure the SOP is delivered as expected on a timely manner
• Provide recommendations and suggestions for improvements based on the active collection of feedbacks from users and merchants.
• Take on ad-hoc tasks/assignments.

Requirements:

• Candidate must possess at least SPM/O level, Professional Certificate, Diploma, or Bachelor\'s degree in any field
• Fresh graduates are encouraged to apply
• Languages required: Malay and English (Verbal & Written)
• Work well under minimal supervision and independently
• Willing to work on shifts ( rotational between 9AM-10PM) and weekends as assigned
• Work well as a team to grow and provide constructive feedbacks for improvement

Benefits:

• Annual Leave
• Medical Leave
• Health Insurance
• Overtime Pay

Job Type: Full-time Salary: RM2,300.00 - RM2,500.00 per month Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift

Supplemental pay types:

• Overtime pay

Application Question(s):

• Can you start work on 6th March 2023?

Experience:

• Call Center: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Application Deadline: 03/01/2023
Expected Start Date: 03/06/2023