Job Description

Agoda International (Malaysia) Hiring! Hybrid Customer Experience Specialist (Mandarin & Cantonese) in WP Kuala Lumpur, Earn up to MYR 4,350 - Ricebowl
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Customer Experience Specialist (Mandarin & Cantonese)
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MYR3,750 - MYR4,350 Per Month
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Requirements
About Agoda:
Agoda's Customer Support Team provides 24/7 assistance in 38 languages, ensuring a seamless travel experience. Beyond addressing customer inquiries, we innovate and collaborate to enhance customer satisfaction, contributing to Agoda's success.
What We're Looking For:

• We are looking for individuals that have an excellent command of spoken and written English & Mandarin (Cantonese speaking is an added advantage).
• Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Stress tolerance and able to work under pressured environment.
• Willing to work in shift rotations (am/pm/midnight shift) including public holidays and weekends to ensure we have 24/7 service levels.

Responsibilities

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
• Professionally handle high volume of inquiries from clients and customers across regions such as Hong Kong, Taiwan, and China.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Benefits

• Workplace option: Hybrid (after 3 months).You will work from the office 1 out of every 8 weeks and have the flexibility to work from home for the other 7 weeks.
• Pay range: MYR 3,750 - MYR 4,350

Additional Benefits

• Work from Home
• Flexible Working Hours

Skills
Communication Skills (Mandarin and Cantonese) Customer Service
Important Information
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Skills Required