Job Description

Customer Fund ManagementSalary: Below or within RM3800
Important: Fresh graduate / from any industry (even if candidate don\'t come with accounting / finance experience but has intermediate excel skill (well formulation data eg pivot, vlookup etc)Responsibilities:

• Recording of bank account balance and uploading acquirer settlement files to internal system.
• Handling customer case at 1st level and follow up with the case status to ensure on time closure.
• Responsible for the interactive operation of chargeback information and funds between Ant Group and Card Schemes or merchants
• Identifying chargeback risks, discovering and solve problems in time to ensure customer service experience
• Understanding fund reconciliation, and being able to accurately and promptly complete related fund operation tasks as required.
• Basic understanding of accounting and financial statements reconciliation.
• Familiar with the rules of bank and channel settlements, possessing the ability to analyze and handle exceptions in clear settlement
• Proactively establish standard operating procedures, document operational manuals, and have insights into process optimization.

• Someone who could converse in Mandarin / any Chinese dialect (business reason)
• Fresh graduate can be considered but someone with intermediate excel skill
• Someone who can be from any industry (even if candidate don\'t come with accounting / finance experience but has intermediate excel skill, can be considered - well formulation data eg pivot, vlookup etc)

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