Job Description

Summary/Objective:

• Responsible for investigation and defining corrective actions for customer quality issues.
• Responsible for the communication to the customer in regard to data gathering, customer updates, root cause, and corrective action reports.

Job Responsibilities: 1. Manage assigned cases and insure they are resolved in a timely manner. 2. Work with other departments to establish root cause and corrective actions on customer quality issues. 3. Work directly with customers via telephone, email, or other to resolve quality issues. 4. Study and recommend techniques to improve product, process, and control methods to enhance overall Quality levels. 5. Provide backup within the Customer Quality Department. 6. Education of other groups as needed (in regard to inspection, rework or new processing details). 7. Work with customers and associates globally to resolve customer quality issues. This may require domestic and international travel and off-hours communications on occasion. 8. Provide input to engineering groups about quality issues and history in order to improve existing or new designs. 9. Investigate customer issues, write corrective action reports as requested based on system established due date. 10. Work within the established guidelines, as defined by the quality system, Corporate Procedures, Work Instructions etc. 11. Prepare and update all necessary quality reports as required by customers and procedures. Job Requirements: 1. 2 \xe2\x80\x93 5 Years\xe2\x80\x99 experience in Engineering role. 2. Must have good computer skills \xe2\x80\x93 Outlook, Excel, Word, PowerPoint, EPMS, SGN preferred. 3. Good follow thru skills and high sense of urgency is a must. 4. Must have the ability to coordinate various activities simultaneously. 5. Excellent organizational, communication (both written and verbal), and people skills. 6. Must be detail oriented and concerned with timely handling of requests Job Type: Full-time Salary: RM4,500.00 - RM5,500.00 per month Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Iskandar Puteri: Reliably commute or planning to relocate before starting work (Required)