Job Description

Customer Service Executive [Fresh Graduates Welcome!]

Location:

Cyberjaya, Selangor

Industry:

Oil & Gas

Duration:

12-Month Contract

Working Days:

5 Days/Week

Shift Rotation:

Morning Shift:

7am - 4pm

Afternoon Shift:

2pm - 11pm

Night Shift:

10pm - 7am

Salary:

RM 3,000/month

Shift Allowance:

RM 500/month

Key Responsibilities:

Customer Engagement

Be the first point of contact for customer calls/emails, delivering top-notch service with a professional and friendly attitude. Resolve inquiries effectively during the first interaction (Live Resolution).

Order & Delivery Coordination

Manage post-scheduling activities like: Left-on-board issues Load/vehicle/compartment changes Plant/depot changes Trip sequence updates Keep customers informed throughout the process.

Scheduling Support

Handle changes to customer orders by assessing feasibility and coordinating with the scheduling team. Liaise with stakeholders to ensure accurate delivery and order adjustments.

Stakeholder Collaboration

Take ownership of end-to-end customer queries. Collaborate with supply chain partners and internal teams for smooth resolutions.

Requirements:

Education:

Minimum Professional Diploma

Tech Skills:

Proficient in Microsoft Word & PowerPoint

Soft Skills:

Strong time management & organizational skills Excellent communication in English (both written & spoken) Team player with ability to work independently

Attitude:

Proactive, eager to learn, and adaptable

Bonus:

Experience working with higher-level management

Location:

Based at Shell HQ, Cyberjaya, Selangor

Type:

Contract - 1 Year

Open to Fresh Graduates!

Ready to kickstart your logistics career in a global energy company? Apply now and be part of a dynamic, supportive team!

Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Application Question(s):

Willing to work on rotating shift?
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person