Job Description

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Customer Service Assistant
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MYR3,000 - MYR3,800 Per Month
KL City,
Fewer than 30 applicants. You still have a chance!
Posted 20 hours ago o Closing 12 Feb 2026
Fewer than 30 applicants. You still have a chance!
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Working Location Near Station

• Jalan Lanchang Kuala Lumpur WP Kuala Lumpur Malaysia 56100

Requirements
Qualification and Experience:
Possessed a Diploma, Certificate in Business, Administration, Communication or equivalent qualification.
3-5 years of excellent Customer Service and Communication skills.
Skills & Competencies:
Good command of Bahasa Malaysia and English (spoken & written).
Mandarin proficiency is an added advantage (for roles serving Mandarin-speaking customers).
Strong communication and interpersonal skills.
Able to remain calm, patient, and professional when handling complaints or difficult customers.
Good problem-solving skills with attention to detail.
Able to multitask and manage time effectively.
Computer literate - Microsoft Office (Word, Excel) and basic CRM systems (Caction, ERP etc.).
Personal Attributes:
Positive attitude, polite, and customer-focused.
Team player with an eagerness to learn.
Responsible, disciplined, and able to work with minimal supervision.
Ability to work in a fast-paced, target-driven environment.
Ability to manage multiple tasks, meet deadlines, and maintain records.
Enthusiastic, organized, and detail-oriented.
Responsibilities
About the role
We are looking for an enthusiastic and customer-oriented Customer Service Assistantto join ourService TeamatBERJAYA CKE GROUP in Corporate Office,Cheras - Kuala Lumpur. As a Customer Service Assistant, you will be responsible for providing exceptional customer service and supporting our sales efforts to drive business growth.
What you'll be doing:
Coordination & Scheduling
Schedule service appointments, technician visits, or follow-ups.
Liaise between customers, field service teams, and technical support.
Track service orders and ensure timely completion.
Documentation & Record Keeping
Maintain accurate records of customer interactions, warranties, service requests, and repairs.
Process and file warranty claims, returns, and refund requests.
Ensure compliance with company policies and legal regulations.
Customer Communication Support
Generate service reports, confirmation emails, and follow-up messages.
Assist customer service teams with backend processes
Handle administrative aspects of customer complaints or escalations.
Billing & Invoicing Support
Verify service charges, warranty coverage, and out-of-pocket costs.
Process invoices for repairs, installations, or extended services.
Work with the finance department on payment reconciliations.
Data Analysis & Reporting
Track key metrics (e.g., service turnaround time, repeat complaints).
Prepare reports for management on after-sales performance.
Identify trends (e.g., frequent product issues) for quality improvement.
Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Training Provided
• 5 Working Days
• Performance Bonus

Skills
Customer Service Customer Support CRM (Customer Relationship Management) Service Orientation System Administration Communication Skills Problem Solving Active Listening Time Management
How to go to Berjaya CKE Enterprise Sdn Bhd by public transport?
Kuala Lumpur
Nearby Public Transportation
MRT
TAMAN MIDAH
0.8 km
TAMAN PERTAMA
1.4 km
TAMAN MUTIARA
1.6 km
Important Information
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Skills Required