Customer Service Associate – R.i.s.e Program (kl)
Kuala Lumpur, M14, MY, Malaysia
Job Description
Job Overview
As a
Customer Service Associate
, you will be the first point of contact for customers, ensuring apositive and professional experience
through effective communication and problem-solving. This role is part of theR.I.S.E Program
, a 12-month structured work-and-study program for fresh graduates or individuals looking to gain workplace experience while earning a recognized certificate.Key Responsibilities
Handle customer enquiries via phone, WhatsApp, email, or live chat Resolve customer issues promptly and professionally Record and update customer information accurately Follow service SOPs and escalation procedures Collaborate with internal teams to ensure high service quality
Requirements
Minimum
SPM / Diploma
; fresh graduates are welcome Good communication skills inEnglish
(Mandarin / Bahasa Malaysia is a plus) Positive attitude, patient, and customer-oriented Willing to learn and adapt in a fast-paced environment Commitment to a12-month program
What You'll Gain
Real workplace exposure in a customer service environment Communication and professional service training Mentorship and performance check-ins throughout the program
12-month structured job placement with a recognized certificate
Job Types: Contract, Student job
Contract length: 12 months
Pay: RM1,400.00 - RM1,500.00 per month
Work Location: In person
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Job Detail
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Job IdJD1383101
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned