Customer Service Care (inbound/ Outbound/ Social Media)
Seremban, Malaysia
Job Description
- Respond professionally to Inbound/ Outbound/ Social Media.
- Able to communicate ( both spoken and written ) in English.
- To analyze, create and resolve tickets (if applicable).
- To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests.
- Identified and escalated priority issues per client specifications
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Assume additional responsibilities as assigned
- Both fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience)
- Strong communication skills in email, face-to-face conversation and messenger discussion
- Strong logical thinking and problem-solving skills at all times
- Good team player, positive attitude and eager to learn
- Driven and motivated
- Has passion in the eCommerce industry
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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Job Detail
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Job IdJD872968
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2023-01-01 23:07:28
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Employment StatusPermanent
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Job LocationSeremban, Malaysia
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EducationNot mentioned