Job Description

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post -

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.



We are looking for an experienced Customer Service Coordinator to join us at Telok Gong, Port Klang office.

The role:

As a Customer Service Coordinator, you will:

• This role is responsible for providing assistance in order fulfilment processes. He/she is also responsible to communicate with operation teams, forwarders and vendors and see orders to completion.
• Perform order processing operations in compliance to rating principles as well as operator variations
• Manage appropriate mitigating actions / plans to manage lapses in delivery of logistics services
• Perform billing process
• Perform continuous improvement activities
• Operate systems, technology and electronic tools deployed (e.g. Warehouse Management Service (WMS), etc.) Application

Qualifications

About you:

To be successful in this role, you will need:

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Required skill(s): warehouse management service, operate systems, technology and electronic tools.
• Preferably from FMCG industry
• Good Excel management and good email communication.
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives specializing in Customer Service or equivalent

Additional Information

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry's future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it's what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

If this sounds like the opportunity you are looking for, apply now or for more information contact

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in Klang, and be prepared to undertake pre-employment checks including a criminal history check and medical.