Customer Service Coordinator
Subang Jaya, Malaysia
Job Description
Authorities / Berkuasa:
Monitor and arrangement of logistic matter, handling customer complaint and maintain good relationship with our customer and colleague.
Responsibilities/Tanggungjawab :
- Provide outstanding customer service to improve customer satisfaction and relationship
- Prepare Sales order (cash) and Delivery order (DO)
- Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
- Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
- Alert customer on delivery and flow issues in advance
- Coordinate, analyze and improve customer service functions to meet Company goals
- Maintain database of customer sales order and invoicing records
- Assist in sales & marketing activities and inventory control maintenance
- Attend to customer enquiries, complaints and customer service
- Maintain proper and on time filing
- Well maintain CRM record
- To manage ad hoc task assigned by management from time to time
- SPM/Diploma or equivalent
- Or Min 2 years\xe2\x80\x99 experience in related field
- Maturity, responsible and friendly
- Accurate, efficient and organized with the ability to priorities tasks as needed
- Professional, confident and diplomatic when liaising with others
- Computer literate
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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Job Detail
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Job IdJD878661
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang Jaya, Malaysia
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EducationNot mentioned