Job Description

General InformationCountry: MalaysiaState: Kuala LumpurCity: Lingkaran Syed PutraOffice Location: The Gardens South Tower, Mid Valley - Suites 26.01 & 27.01, Level 26 - &27 - - -Date posted: 23-May-2024Business Function: Customer ServicePosition Type: Full-Time/RegularDescriptionAs one of the largest furniture manufacturers in the world, Steelcase helps leading organizations in various industries - business, healthcare and education - to create the workplaces that can unlock the promise of their people.We are looking for an enthusiastic individual to join our e-Commerce Customer Service team.This role will be supporting Steelcase e-commerce websites in Asia Pacific by attending to customer queries, complaints and orders through live chats, email and phone.Main responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries through various channel.
• Manage accurately all of the \xe2\x80\x9corder entry\xe2\x80\x9d in a timely manner.
• Assist customers from answering product questions to processing transactions through product delivery and installation.
• Attracts potential customers by understanding their needs and answering product questions and suggesting information about other products to best suit customer needs.
• Resolves product or technical problems by clarifying the customer\'s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Understands the importance and value of creating a great customer experience to add value to the Steelcase brand.
• Accountable for customer satisfaction goals, along with the execution of strategies that support those goals.
• Aware of and supports Lean and continuous improvement methodologies.
• To undertake other tasks as assigned by the Team Lead
• Required to support late after working hours queries during promotion and sales season as well as weekends and public holidays

• Good command of spoken and written English. Other languages such as Mandarin and Cantonese would be an advantage
• Good customer service skills, highly motivated team-player.
• Excellent organizational and time management skills
• Client focus and going the extra mile to bring valuable solutions
• Able to work under pressure, flexible and have the ability to learn quickly
• Able to work effectively in a team and independently
• Demonstrate aptitude for problem solving and a sense of urgency
• Self-motivated, self-directed, self-starter and willing to accept responsibility for results
• Committed to excellence: accuracy in work and attention to detail; Sets high goals and standards for self and others.
• Education & Experience
• Diploma or Degree holder in Business Administration, Information System or related discipline
• At least, 1 year of customer service-related work experience is preferred
• Fresh graduates are encouraged to apply

Steelcase