Job Description

We are seeking a

Customer Service Engineer

who will serve as the primary technical contact for clients, ensuring that our energy storage solutions are supported, maintained, and optimized to meet performance expectations.

This role bridges technical expertise with customer engagement, playing a vital role in maintaining customer satisfaction and long-term partnerships.

Key Responsibilities

Provide technical support and troubleshooting to customers on energy storage systems and related equipment. Conduct site visits for system installation, commissioning support, and preventive maintenance. Respond to customer inquiries, diagnose issues, and implement corrective actions promptly. Collaborate with engineering and product teams to resolve technical problems and escalate complex issues. Train customers on system operation, safety, and maintenance procedures. Prepare service reports, documentation, and feedback to improve product performance and customer experience. Ensure all service activities comply with OSHA standards, local regulations, and company safety policies. Support customer satisfaction initiatives and maintain professional client relationships.

Requirements

Bachelor's degree in Electrical/Mechanical Engineering, Mechatronics, or related field. 2-4 years' experience in customer service, technical support, or field service engineering (preferably in energy, power systems, or manufacturing). Strong technical troubleshooting and problem-solving skills. Excellent communication and interpersonal skills to manage customer interactions. Ability to travel and provide on-site support when required. Knowledge of energy storage, batteries, or electrical systems is an advantage. Proficiency in English and Bahasa Malaysia (Mandarin is a plus).
Job Types: Full-time, Permanent

Pay: From RM4,500.00 per month

Benefits:

Cell phone reimbursement Free parking Opportunities for promotion Professional development
Language:

Mandarin (Required) English (Required)
Work Location: In person

Application Deadline: 09/15/2025
Expected Start Date: 09/23/2025