Job Description

Key Responsibilities: 1) Daily Operations \xc2\xb7 Process sales order submitted by customer in SAP/ODOO \xc2\xb7 To ensure case management/activity tracker completes for every transaction with customer (internal/external) \xc2\xb7 Take ownership of customers\xe2\x80\x99 issues and follow-up problems through to resolution. \xc2\xb7 Assist customers with their orders and shipping issues i.e., shipping documentation/shipping booking \xc2\xb7 Accountable to reply to email/answer calls within the SLA agreed \xc2\xb7 Ensure all orders, invoices and open/back order processed are fulfilled within the agreed SLAs. \xc2\xb7 Handle all complaints and disputes professionally via constant touch points with resolution owner or other internal functions. \xc2\xb7 Accountable to update the supply chain response to order fulfilment and communicate to customer \xc2\xb7 Engage in constructive problem resolution and provide solutions. \xc2\xb7 Work independently and assist the team in realizing goals and standards \xe2\x80\x93 share knowledge and best practices. \xc2\xb7 Supports team members perform their duties when manager/team member is on-leave or out of office. Proactively to ensure effective collaboration among teams and stakeholders 2) Customer Service Quality \xc2\xb7 Identify tasks critical to keeping customer satisfaction levels in check. \xc2\xb7 Network with various departments and groups that are involved in customer support, orders, and processing. \xc2\xb7 Build strong and lasting relationships with customers through the define channel of communication(s). \xc2\xb7 Participate in team\xe2\x80\x99s continuous improvement practices to improving daily operations. \xc2\xb7 Ensure all correspondence and inquiries are dealt with in accordance with agreed performance standards and closed out within the agreed SLAs. \xc2\xb7 Ensuring all relevant communications, records and data are updated and documented. 3) Report & Analysis \xc2\xb7 Support team lead/manager with data collection/input for meaningful reports to measure interactions with customers and overall Customer Service Centre performance. \xc2\xb7 Keep records of interactions and transactions of customer, keeping record of details of customer complaints, inquiries, and comments \xc2\xb7 Render administrative support when the need arises, or as instructed \xc2\xb7 Accountable to participate in continuous improvements; seeking process improvement i.e., constantly look for ways to improve work processes. Skills and Competencies Requirement \xc2\xb7 Passionate about the customer\xe2\x80\x99s experience. \xc2\xb7 Experience in Customer Service environment (if possible) \xc2\xb7 Experience with a supply chain related position possibility within logistics function (if possible) \xc2\xb7 Customer-oriented and possess positive working attitude. \xc2\xb7 Ability to listen and active problem-solving skills. \xc2\xb7 Team player that will work closely with peers to achieve company goals. \xc2\xb7 Independent, self-motivated, good communication skills, analytical, mature, proactive, and able to work independently under minimum supervision. \xc2\xb7 Good working knowledge of PC and strong skill in Microsoft Excel. \xc2\xb7 Proficiency in written and spoken English \xc2\xb7 Knowledge of SAP is a bonus \xc2\xb7 Ability to work under pressure in a highly fast-paced environment Job Requirement:

• Minimum SPM / STPM / Diploma holder in Business Studies / Administration/ Management or equivalent.
• Preferably Executive specializing in Transportation / Logistics or equivalent.
• Good communication skills in English, Mandarin (an advantage) language for both spoken and written
• Open for Malaysian citizen only.

Please feel free to send your resume to +60123009421 (Eva Ellena) Job Type: Contract
Contract length: 12 months Salary: RM2,500.00 - RM3,000.00 per month Schedule:

• Afternoon shift
• Day shift
• Fixed shift
• Night shift

Supplemental pay types:

• Attendance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Are you able to join immediately?

Experience:

• Customer Care Specialist: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)