Job Description

DESCRIPTION

Water Quality (WQ) Platform Asia is looking for a Customer Service Representative who will be part of the Center of Excellence in Malaysia to work with the Water Quality Teams in Malaysia to achieve breakthrough growth with our existing / potential customers. As a member of the WQ Malaysia team, this individual uses the tools and methods of DBS to solve problems and implement process improvements to achieve key business objectives. Hach Company manufactures and distributes analytical instruments and reagents used to test the quality of water and other liquid solutions. We are looking for a customer oriented person with minimum 1 years of work experience in similar fields for this growing segment.

KEY RESPONSIBILITIES

• Main task is to proceed customer purchase order and attend customer request of quotation while supporting seller team in terms of office operations
• Able to rectify any issue for the purchase order and communicate with customer / seller if necessary
• Sending PI to customer and follow up for payment to align with finance team
• Generating DO to store for goods delivery / collection arrangement by providing precise information to them
• Generate service request for the purchase order which has service and calibration request
• Monitor all customer order to clear backlog and communicate with customer regarding delivery / collection
• Handle complaint for delivery, invoices and follow up with respective stakeholders and update customer on the issue
• Reply queries from customers on quotation and order related task such as: delivery period, ETA, certificates, SDS, COA, shelf life, payment purpose documentation and etc
• Work on new customer creation and vendor registration
• Provide quotation to customer as per their request, communicate with seller team to assist
• Aware of the customer information before generating the quotation such as: price structure, payment term, delivery term, poison license, waste collection agreement and etc
• Working closely with seller to participate in and submit any government / private sector tender to provide full support

QUALIFICATIONS

Skills & Competencies

1 year of experience preferable in instrumentation industry

First preferred degree in Science (instrumentation, chemical and allied streams) or chemistry

Expertise in Microsoft Office, especially in Excel (required), preferably with any system exposure

Soft Skills

An eye for detail

Teamwork and ability to work across cultures, locations and business teams

Proactive in follow-ups and action oriented

Excellent written and verbal communication skills

Self-starter with strong motivation to learn

When you join us, you\xe2\x80\x99ll also be joining Danaher\xe2\x80\x99s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you\xe2\x80\x99ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you\xe2\x80\x99ve ever wondered what\xe2\x80\x99s within you, there\xe2\x80\x99s no better time to find out.

Danaher