Customer Service Executive (bandar Sunway Pj)
Job Description
Description
Job Responsibilities:
Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints.
Promptly attend to customer email and other inbound mode of communications set by the company.
Researching required information using available resources.
Handling and resolving customer complaints regarding clients' products and customer service problems.
Providing customers with the organization's service and product information.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required and update in system.
Completing call notes and call reports as necessary and updating them in the system.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating, and coordinating with internal departments.
Other duties as assigned.
Go the extra miles based on the company's standard. Provide excellent service and product knowledge in building skills.
- Able to multi-task and support other departments. Teamwork mentality.
Perform 3 important qualities: - Professionalism, patience and 'people-first attitude.
What do you need to have for this role:
Work 8 hours shift (Day/ Night) with 1 hour break. 45hr a week (including breaks), Night shift only when necessarily
Experience in a call centre environment.
Excellent command of spoken and written English
Ability to work with others in a close manner.
Good multi-tasking skills.
Working hours 8am to 5pm shifts (Weekend/Public holidays)
Ability to communicate effectively in English. Mandarin and/or Cantonese would be an added advantage
Must have own transport
Minimum SPM or Equivalent
Ability to commit shift work and willing to be based in Petaling Jaya, Selangor
Industry
IT
Others
Telecommunication
Specialization
Customer Service
Fresh Graduate
Location
Kuala Lumpur, Selangor
Employment Type
Contract / Temp
Salary
MYR 2, 501 - MYR 3, 000 / mth
MYR 3, 001- MYR 4, 500 / mth
To apply online please click the 'Apply' button below. For email a detailed resume in Word format to Yevonne Hee.
For further discussion about this role, please find contact details of Yevonne Hee as below:
Email: yevonne.hee@recruitexpress.com.my
Tel: 03-27138830
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
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Job Detail
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Job IdJD855225
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2501 - 3000 per month
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Employment StatusPermanent
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Job LocationBandar Sunway, Selangor, Malaysia
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EducationNot mentioned