Customer Service Executive (based In Sunway)

Bandar Sunway, Selangor, Malaysia

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Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers' expectations
Follow up and resolve customers complaints and ensure it is close to satisfaction
Work closely with team members and leaders at all times to achieve quality results and productivity
Ensure efficient escalation of priority requests/feedback toward an effective resolution
Participate in ad hoc projects as required
Proactively identify areas of service and procedural improvement and make recommendations to the team leader
Upsell and cross-sell skills with the ability to provide alternate solutions and suggestions
Any other duties assigned by the team leader

Job Requirements:

SPM holder must have 2 years experience in call center and Diploma/Degree holder must have 1-year experience in a call center to apply for this position
Strong communication and interpersonal skills
Ability to speak in English and Bahasa Malaysia Fluently, for Mandarin Speaker will receive additional up to RM350 (based on job order)
Able to work Overtime.
Must be fully vaccinated with booster
Required to work during the hybrid shift, Public holidays & weekends online.
Experienced in Telesales or Tele-Marketing will be an added advantage
Compulsory to have Home fiber or Unifi at home

Agensi Pekerjaan Asia Recruit Sdn Bhd (200401036859) (675370-W) (JTKSM 230C)

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