Customer Service Executive (banking Industry)

Bukit Jalil, Malaysia

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CUSTOMER SERVICE EXECUTIVE - INTERNATIONAL BANK

Location : Bukit Jalik - Nearby LRT Bukit Jalil
Basic : RM 3000 - RM 3300
Shift Allowance : RM 300 - RM 400 monthly
KPI : RM 0 - RM 5000 & above - quarterly (depends on the sale that you closed with customers
Fluent in Bahasa Melayu and English
Supporting MY market
9 hrs per day - including 1 hr break
5 days working, 2 days off
24/7 rotational shift (monthly rotation)

JOB DESCRIPTION

Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
Sign up customers for I-Banking
Route calls through IVR where applicable
Maintain contact records to reflect current information
Requests and complaints Turn around
Promote cross sell of all banking products
Maintain accuracy of information given to customers
Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
Ensure all sales pitches are made without any mis-selling

Knowledge/Skills/Experience

Job Types: Full-time, Permanent Salary: RM3,000.00 - RM3,300.00 per month Benefits:

Schedule:

Supplemental pay types:

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