Customer Service Executive
Weir Minerals
Batu Caves, Malaysia
Onsite

Purpose of Role:
As the Customer Service, you will be dealing directly with the customers and building strong relationships in order to best understand their needs and to fulfil demands. The Customer Service executive is responsible for managing all orders handled under Asia region in accordance with company policies and procedures. They will maintain knowledge of Weir products, develop sales quotes, ensure timely shipment and advise customers on order status.

Why choose Weir: (Required)
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It\xe2\x80\x99s a big challenge \xe2\x80\x93 but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual\xe2\x80\x99s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
• A team player - able to work well with others for a common goal in achieving the sales objectives and monthly & annual targets.
• To be customer centric - to meet and exceed customers expectations
• Responsible as the main contact for order entries.
• To cross check all orders received, entering the correct value as agreed during negotiation stage and to verify that all commercial terms and conditions, shipping terms, credit and taxes are in accordance with company policies.
• Provide timely updates to customers and colleagues.
• Able to manage order from entry to delivery by keeping up to date with key personnel across different departments, monitoring the order status and to anticipate any potential cause of delay which may impact delivery.
• Able to generate quotations on SAP and to manage any changes requested by the customer.
• Able to conduct follow up on quote status.
• To follow up on invoice & payment status to clear out overdue debtors.
• To provide details of payment from Customer to the Finance team for verification of receipt by the bank.
• Able to prepare the related shipping documents for sea and air shipment.
• Generate invoices for progress payments and shipment of orders from remote warehouse.
• To provide support to the Area Sales managers and Country managers

Job Knowledge/Education and Qualifications:

• 2 years working experience in similar client service role
• Degree in any background preferred
• Experience within a manufacturing environment is preferred.
• SAP knowledge preferred.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir\xe2\x80\x99s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our
Career Page and
LinkedIn Life Page .

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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