Customer Service Executive (bilingual)
Job Description
Job Scope Delivering excellent customer service through phone, email, and social media handling requests relating to travel arrangements. Taking ownership to solve challenges faced by customers and clients\' partners. Assist and resolve customers\' inquiries with their travel-related inquiries, booking/reservations, flights tickets, refunds, cancellations, payment issues, etc. Exceeding customer expectation in terms of customer service & accurate information. Working in a team to achieve the required KPI elements and SLA Requirements Excellent English & Mandarin/Cantonese communication (verbal & written) skills. Diploma and above or equivalent. Minimum 1 year of experience in a call centre environment. An open and Willing to learn mind set Fresh graduates are highly encouraged to apply. Proper phone etiquette with excellent interpersonal and active listening skills. Resourceful, proactive and able to work independently. Fast learner with Good analytical thinking and problem-solving skills. Responsibilities Eligibilities:
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Job Detail
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Job IdJD986586
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned