Job Description

Criteria:

• 5 years of working experience in the customer service field.
• Experienced in the whole spectrum of customer service job scope especially face-to-face interaction with customers
• Candidate with experience in retail, hotel, and hospitality is HIGHLY RECOMMENDED
• Sales-driven and target-oriented (additional incentive provided)
• Ability to interact effectively with a wide range of staff throughout the company.
• Excellent communication skills in English (Writing & Spoken)
• Pleasant personality and attentiveness to listen to the customer\'s needs.
• Strong phone etiquette & PR skills
• Able to work well in a team and build diverse collaborative relationships with others
• We value diversity - All races are encouraged to apply
• Candidates with a Bachelor\xe2\x80\x99s Degree in any other field with CGPA 3.0 and above are highly welcome to apply.

:

• To attend promptly to large customer general inquiries related to the company\xe2\x80\x99s services via inbound calls, emails, and other sources about treatments and services.
• Be the face of IKONIK and the frontline to meet and greet the patient with accurate and proper management based on their needs and condition.
• Able to maintain and develop good customer relationship management pre and post-visit.
• Generating sales leads that develop into new customers
• Meet individual and team sales targets (incentive provided)
• Managing communication directed to the centre via various platforms, including on various social media and on our webpage
• Providing suggestions and ideas to enhance customer satisfaction and service provided at the centre
• Has the opportunity to get involved in other departments (such as management, human resource etc) depending on potential
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure solution.
• Keep records and documentations of customer interactions, internal processes related to patients.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Job Type: Full-time Salary: RM2,500.00 - RM4,500.00 per month Benefits:

• Meal allowance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Attendance bonus
• Performance bonus

Education:

• Bachelor\'s (Required)

Experience:

• total: 5 years (Required)