Customer Service Executive (chat)
Petaling Jaya, Malaysia
Job Description
Handle all social media interactions including:
- Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customer on our social media properties (contests, content, etc) to drive positive feedback.
- Social media monitoring around brand sentiment and reputation.
- Moderate the content and engage the members on our community forum.
- Pick up trending issues and report them expeditiously to the team leader.
- Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
- Help with ad-hoc projects and tasks (social media & customer care related)
- Edit, proofread, and distribute content in a multi-channel environment
- Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
- Capable of handling 2 to 3 concurrent chat when doing support.
- Understanding of Social Media Marketing is a plus point.
- Excellent English comprehension and writing skills (SPM or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
- Able to work in rotating shifts (including weekends and public holidays)
- Opportunities for promotion
- Professional development
- Rotational shift
- What is your notice period?
- What is your expected salary?
- STM/STPM (Preferred)
- Customer service: 2 years (Preferred)
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Job Detail
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Job IdJD951525
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned