Job Description

MohonKelayakanWorking Timings : Mon to Fri (11 AM to 8 PM)Qualifications/Knowledge, Skills & Abilities Requirements

• Diploma with minimum 2 years customer service experience preferred.

• Superior listening, verbal, and written communication skills in both English and Mandarin.

• Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers.

• Basic computer knowledge and working knowledge of order entry system.

• Will be based in Malaysia office situated in Bangsar South, Kuala Lumpur.

TanggungjawabDuties and Responsibilities Essential

• Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.

• Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.

• Responding efficiently and accurately to Distributors or customers, explaining Company's policies and procedures together with possible solutions, to help the customers feel supported and valued.

• Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.

• Equipped with strong knowledge of products, Company's mobile apps, and intranet to support Distributors or customers and provide guidance if needed.

• Providing recommendations or upselling products or business solutions that may better suit Distributors' or customers' needs.

• Identify and escalate issues to overseeing supervisor.

• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.

• Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

Additional

• Maintain high degree of confidentiality.

• Understand and adhere to all policies and procedures, compensation plan

• Perform other duties or ad hoc projects as assigned or needed.

ManfaatWorking Timings : Mon to Fri (11 AM to 8 PM)[company products- every month RM300++ free bucks & have 75% for all company products][paid family leave (one day)][birthday gift RM100][dental/optical RM200][travel allowance RM100]KemahiranFluency in Chinese Customer Relationship Management Problem-Solving Skills Empathy Multi-tasking Call Center Management Remote Proceduce Call (RPC)Important InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Maukerja