Required language(s): Mandarin (Advantage), English, Bahasa Malaysia
Candidate must possess at least a Diploma holder in Logistics Management or related
Fresh graduates also welcome apply
Minimum 1-2 years experience in customer service of air and sea freight
Excellent organizational skills to manage multiple tasks and oversee job files generated by the sales team
Proficiency in reporting to submit accurate reports on time as requested by HQ/management
Tanggungjawab
Oversee job files generated by sales team and make sure service meets customer's expectations.
Work closely with sales team in order to get clear understanding of traffic.
Liaise directly with overseas agents for pricing and shipments arrangement.
Within On Time network must use own offices.
Outside On Time network agent's selection to be confirmed by Management (MR / LM)
Monitor shipments through SMARTSHEET until job is closed.
Provide related instructions to overseas agent + On Time MY operations; make sure such instructions are being applied.
IMPORT: receive pre-alert, make sure they are in order, revise with agent if necessary, then pass to operation for handling with instructions + buying + selling
EXPORT SEA: place booking to shipping lines / consolidator and pass the job to operations for handling with instructions + buying + selling
EXPORT AIR: place instructions to operations for booking & with instructions + buying + selling
Quotation from local vendors (carriers, haulage, warehouse, etc...): contact directly vendors for quotations. Vendor's selection coming from Management (LM + MR).
Responsible to quote to customer if sales in charge requests to do so.
Meet customer if requested by sales in charge
Assist sales in farming / developing accounts.
When out of office set up auto reply with contact details of back up.
Undertake ad-hoc task assigned.
Submit all reports as requested by HQ / management within the dead line.
Manfaat
EPF/SOCSO
Exposure to international operations: Gain global industry knowledge by working with overseas agents.
Development of customer service skills: Build expertise in meeting customer expectations and managing relationships.
Growth opportunities: Assisting in account development and handling ad-hoc tasks may lead to further responsibilities and career advancement.
Manfaat tambahan
5 Working Days
Kemahiran Communication Freight Forwarding Customer Service Communication Skills Problem Solving Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.