Job Description

On Time Worldwide Logistics Hiring! Full Time Customer Service Executive (Freight Forwarding) in Selangor, Earn up to MYR 5,000 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Customer Service Executive (Freight Forwarding)
Follow
MYR2,500 - MYR5,000 Per Month
,
Fresh Graduates
Fewer than 20 applicants. You still have a chance!
Posted 10 minutes ago o Closing 28 Dec 2025
Fewer than 20 applicants. You still have a chance!
Share
Save
Apply

Requirements

• Required language(s): Mandarin (Advantage), English, Bahasa Malaysia
• Candidate must possess at least a Diploma holder in Logistics Management or related
• Fresh graduates also welcome apply
• Minimum 1-2 years experience in customer service of air and sea freight
• Excellent organizational skills to manage multiple tasks and oversee job files generated by the sales team
• Proficiency in reporting to submit accurate reports on time as requested by HQ/management

Responsibilities

• Oversee job files generated by sales team and make sure service meets customer's expectations.
• Work closely with sales team in order to get clear understanding of traffic.
• Liaise directly with overseas agents for pricing and shipments arrangement.
• Within On Time network must use own offices.
• Outside On Time network agent's selection to be confirmed by Management (MR / LM)
• Monitor shipments through SMARTSHEET until job is closed.
• Provide related instructions to overseas agent + On Time MY operations; make sure such instructions are being applied.
• IMPORT: receive pre-alert, make sure they are in order, revise with agent if necessary, then pass to operation for handling with instructions + buying + selling
• EXPORT SEA: place booking to shipping lines / consolidator and pass the job to operations for handling with instructions + buying + selling
• EXPORT AIR: place instructions to operations for booking & with instructions + buying + selling
• Quotation from local vendors (carriers, haulage, warehouse, etc...): contact directly vendors for quotations. Vendor's selection coming from Management (LM + MR).
• Responsible to quote to customer if sales in charge requests to do so.
• Meet customer if requested by sales in charge
• Assist sales in farming / developing accounts.
• When out of office set up auto reply with contact details of back up.
• Undertake ad-hoc task assigned.
• Submit all reports as requested by HQ / management within the dead line.

Benefits

• EPF, SOCSO & EIS
• Annual Medical Claim entitlement
• Hospital Insurance Coverage including hospitalization and surgical benefits
• Performance Bonus based on company and individual results
• International Exposure & Career Growth Opportunities
• Supportive Work Environment that values teamwork and continuous improvement

Additional Benefits

• 5 Working Days

Skills
Communication Freight Forwarding Customer Service Communication Skills Problem Solving
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Skills Required